If your company suddenly encounters a network or server failure, your IT support company will instantly get an alert, notifying them that something is wrong. The IT support provider will then analyze and diagnose the problem, resolving it as quickly as possible. The goal here is to reduce your downtime to almost zero to not lose business when there is an IT crash. Another instance in which IT support companies cater to your immediate needs is when you call or email them with an IT question or general IT assistance. In such a case, your request is given a ticket number and appropriately prioritized in the helpdesk queue. As soon as a technician is available, he or she contacts you to provide direct assistance. Depending on the service necessary, the technician will either work remotely or send an on-site technician to your company location.
IT support companies also create an IT strategy for your company that works in tandem with your business strategy. IT managed services are not just about fixing tech stuff but are intelligent IT solutions to your current and future business needs. IT managed services aim to boost your business efficiency and productivity, giving you higher earnings and higher client satisfaction. Preventative planning also includes preemptive preparation to stop things from going wrong. For instance, IT support companies always offer data backup solutions (network backup, server backup, workstation backup) so that in the case of a failure, you won’t lose any valuable business information and can be back in action almost instantly.
And here we are, Nusantara I/C/T provides flexible and affordable IT Support Services to small and large businesses. As an elite IT Provider, we streamline your technology processes, improve productivity and simplify technology management. We manage the time-consuming tasks of IT Projects and Technology Management so you can focus on running your business and growing your bottom line.